Please report any abuse to abuse@webhero.com, once we receive any report of abuse it is reviewed by our administrators and the appropriate action is taken for the offending abuse.
WHOIS Inaccuracy
How to submit the complaint:
- Complainant needs to fill the Whois reporting form available at https://webhero.com/support
- Enter the domain name and describe the Whois inaccuracy.
- Enter your name and email address on which you wish to receive our reply.
- Click to Send Message.
Process to address Whois inaccuracy complaint
- WebHero Abuse Team will send an mail to the Registrant of the domain name asking them to correct the Whois details of their domain name within seven days.
- If the Registrant fails to modify the Whois details or fails to update the registrar with the sufficient proof to prove that the current Whois details are accurate; the domain name will be suspended for Whois inaccuracy after 15-days.
SPAM
How to submit the complaint:
- Complainant needs to fill the spam reporting form available at https://webhero.com/support
- Enter the domain name and COMPLETE headers & body of the spam mail. Message headers & body are the most important proof of the spam and without it WebHero cannot verify the complaint.
- Enter your name and email address on which you wish to receive our reply.
- Click to Send Message.
Process to address Whois inaccuracy complaint
- WebHero Abuse Team will verify the spam headers/body to determine from where the spam was originated and the Type of spam.
- In case of compromised/hacked domain scenario and first promotional spam instance, a warning will be sent to the domain registrant. Subsequent spam complaint will result in suspension of the domain.
- In case of deliberate phishing, Malware distribution, the domain name will be suspended immediately.
ALL OTHER ABUSE
How to submit the complaint:
- Complainant needs to fill the abuse reporting form available at https://webhero.com/support
- Enter the domain name and the detailed complaint. Complaint should include details of abuse along with the evidence to support it.
- Enter your name and email address on which you wish to receive our reply.
- Click to Send Message.
Process to address Whois inaccuracy complaint
- WebHero Abuse Team will go through the complaint to determine the type of the abuse.
- In case of compromised/hacked domain, a warning will be sent to the domain registrant. If the registrant fails to remove the unauthorized content, the domain name will be suspended.
- In case of deliberate abuse like phishing / Malware / 419 scam / Child Pornography the domain name will be suspended immediately.
