Mass Mailings. WebHero has a zero stance policy on SPAM, Junk E-mail or UCE. Spam, Junk-mail and UCE are defined as: the sending of the same, or substantially similar, unsolicited electronic mail message, whether commercial or not, to more than one recipient. A message is considered unsolicited if it is posted in violation of a newsgroup charter or if it is sent to a recipient who has not requested or invited the message. UCE also includes e-mail with forged headers, compromised mail server relays, and false contact information. This prohibition extends to the sending of unsolicited mass mailings from another service, which in any way implicates the use of the WebHero servers.

Violation of the above terms will result in one or all of the following:

A warning from Webhero, via E-mail or phone. Removal of DNS for the advertised / originating site. Temporary shutdown of the server or a block on outgoing mail. Permanent disconnection of service.

Repeat violation of the above terms will result in the following actions:

Immediate disconnection of service with no re-activation. $500.00 charge to your account and $150.00 per hour for administrative charges incurred to remove and protect our mail servers and/or domain names. Absolutely no refunds for any reason. Per e-mail violation after notification.

If your actions have caused WebHero mail servers to be placed on blackhole lists and other mail filtering software systems used by ISP’s and Web Hosting companies around the world, you will be assessed a $500 charge to your account and $150 per hour for administrative charges incurred to remove and protect our mail servers and/or domain names. If you want to report abuse by one of our users, please send the e-mail to abuse@webhero.com

Mailing Lists: Our mass mailing rules also apply to mailing lists, list servs, or mailing services you may contract with. Our policy is the following: An acceptable mailing list will be focused at a target audience that has voluntarily signed up for your e-mail information or that has made their e-mail address available for distribution of information from you. Your own list servs in which customers have signed up for in the past, is a valid mailing list. If one of your members asks to be removed, please remove them as soon as feasibly possible. Internally created mailing lists are valid as long as your customers agree to receive the e-mail. Purchased mailing lists are generally a violation of the rules because you have not received authority from the recipient to send them an e-mail. The final rule to all mailing lists is simple: if your customers begin to send spam complaints to WebHero about your e-mail, you will be bound to the terms of mass mailings listed above.